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Archive for the ‘Change Management’ Category

Top Five Reasons Most Businesses Fai

We have all heard the statistic that 70% of businesses will fail within the first two years, however different sources may rate this higher or lower, 50-80% in five years. Whether this seems high or low to you there are definitely things that business owners can do to avoid being just another statistic. The best way to do this is to learn from the mistakes of others.

Wrong delivery system:

Many business professionals claim that businesses fail due to lack of capital. I would disagree after having bootstrapped my own business several times and then building it up to millions. I will however agree to this, what lack of financing creates lack of a solid delivery system exemplifies. So you have a great product? That’s not enough. It’s how you deliver that product that makes all the difference. Companies like McDonalds and Starbucks have an almost flawless delivery system. We are surrounded by perfect models of winning systems yet some still choose to “do it their way”. I am not suggesting that we become carbon copies of Starbucks or McDonalds, but why not start with the things that are working instead of re-inventing the wheel? Try reverse engineering. Instead of starting with an idea and working from there, try imagining yourself ten years down the road with a successful business. How would you be doing it?

Satisfying needs vs. wants:

In our experience as consultants here is another way we find to short circuit our success. We mistakenly believe that we have discovered a need and all we need to do to get rich is get our solution to market. Here is a newsflash-no one needs a gold chain, fur coat or Prada wallet. In our experience it is an idea that addresses what people want that has a competitive advantage. What people need they must be talked into UNLESS they need it to get what they want in the form of an outcome. Even if something is a need people are still sold on the benefits. Proprietary tools are needs that are really wants (save time, save money, go faster, do more) so even a need must be fuelled by a want. Give people what they want and you will be rich.

Wrong location:

Location, location, location! Enough said? It is always better to choose a smaller location in the perfect spot over a larger, cheaper location that is out of the way. The best example of this is when Sir Richard Branson build the first Virgin Records store inside a cobbler shop just to be on Oxford Street. The lesson here is it worked! Hmm it worked out pretty good for him. Make sure you give your business the best chance from the start and choose the right location.

No marketing knowledge:

After working with many different businesses around the world it is evident that most businesses have no understanding of marketing. For example, marketing based on price requires volume. This is not a good method for startups unless they are deeply financed. Use some common economics and accounting principles when making marketing decisions. You can get rich by selling on price, but there are much easier ways to accomplish this. If you are selling a service rather than a product, then start at the high end of the spectrum. This will allow you to see clearly your competition if there is any at all. When the sales start rolling in you will realize greater cash flow right away.

Simple Steps for Transformation

Definition trans•for•ma•tion [trans-fer-mey-shuh n]: In a running a business context, a process of profound and radical change that orients a running a business in a new direction and takes it to an entirely different level of effectiveness. Unlike ‘turnaround’ (which implies incremental progress on the same plane) transformation implies a basic change of character and little or no resemblance with the past configuration or structure.

Recently I attended a summit in Boulder, Colorado. It was exciting and exhilarating as the room was full with successful women entrepreneurs looking for help in running a business or to start a business. These female entrepreneurs were poised to make big transformations. We all learned a lot of new skills and tools, but even more importantly, every person in the room learned something at very deep levels about themselves.

Most of the people spoke about, in one way or another, an intention they had set for their time at the summit. They came with a clear idea of what they wanted to achieve, learn or transform by showing up and investing their time. When they spoke about the intention, it included a big outcome; a major shift in their life and in running a business.

By identifying their intention, they actually focused their concentration and their subconscious so that when they could quickly identify the information that they needed in order to make the leap that they did. Without setting an intention, the mind can overlook or miss something as it hasn’t been given an instruction.

Intention is purposeful. Setting an intention for a transformation is preparing the way for a quantum leap. Small changes just won’t do. It’s quite the contrary. Quantum leaps demand that we must be willing to be bold and daring for women owned businesses.

The next step that emerged was how the people left themselves open to not only receive the information, but for the intended transformation. They took the guard off that we all so often use to screen out information that doesn’t fit with our internal beliefs. This guard causes us to automatically overlook, ignore or scrap life-changing information.

This is part of everyone’s paradigm or conditioning. We are taught things that we believe, holding as absolute truth and will defend to the end by creating everything we see in our world so that it fits to those beliefs that we are holding. The stronger the desire for a transformation from the point that one stands right now to a quantum leap demands breaking away from a limiting belief. You cannot keep doing what you’ve always done and expect a different result.

This leads to the next step which is declaration. Once each person saw what was holding them back or stuck where they were; they were no longer willing to play it small. Now, armed with their new belief, they staked their claim and declared their desired outcome. It’s this decision that will start drawing whatever they will need to them to move towards the outcome.

Declaration is particularly important when you need to get others involved to transform the way you are running a business. People need to know where you as the business owner are taking them.

It’s quite possible that you will not know what step you should take at that point, but by declaring the new intention to make a quantum leap, busting out of the trap of doing things the way you’ve always done them and looking for new and better ways of is enough to start moving on. Start getting other people’s buy-in to your new vision. Ask empowering questions to gain support and build on each other’s ideas.

Your enthusiasm for making the shift and going after the intended outcome must come across powerfully and strongly. Whenever we go to make changes, people’s fears come up and they will want to stay in their comfort zones. Your desired outcome and commitment to it has to be huge so that people will be moved past their fears and do it anyway.

How Some Companies Survived The Recession?

A recent Fox News survey revealed there weren’t as many small businesses that lay off workers during the recession as many believed. In fact, some of these businesses employed less than twenty people on job – and yet they found ways to ensure pink slips weren’t handed out. So how did they do it? It’s nothing but a combination of determination and recognizing the little things can make huge differences.

Hiring a career coach on the job mission is one common denominator between many small businesses that retained its employees. Career coaches can step in and redirect energy and efforts to maximize time and manpower.

And, if the company you work for values loyalty and ethical behavior, you’re more likely to witness big efforts by the company owners to ensure no one loses their weekly paychecks during your job. While smart business owners recognize they can’t always provide the cure-all, these guys are the ones who are willing to try everything else first and often, the solution is found long before they make it down to their last option of laying off employees. Here are a few of the winning strategies that have kept employees in their current job, despite the economic outlook:

• Do an honest assessment of the money drains within the office. Leaking faucets, lights left on and even light bulbs can slowly chip away at the bottom line. Have maintenance install a thirty cent washer, go for the better bulbs that will keep electrical costs down (not to mention they’re better for the environment) and keep lights out in unused offices and conference rooms.

• Tap into your employees’ talents. Your administrative assistant might be a whiz with numbers – if so; this can become a solution for both of you. You won’t have to hire a new bookkeeper, but instead, a raise for your administrative assistant might be enough for her take on both tasks.

• Reduce travel time by incorporating video teleconferencing or Skype for meetings. This keeps flight, hotel and other expenses to a minimum.

• Consider allowing some employees, provided their job allow for it, the opportunity to work from home a few times a week. This keeps their fuel costs down, which is beneficial when the raises aren’t happening.

These are just a few of the many ways employers can delay or even eliminate those tough lay-offs. Remember, too, when times are good, it’s always wise to keep in mind the difficulties many are still feeling today and recognizing this likely not the last recession your business will survive. Proactive efforts such as saving when times are good are always better than those reactive measures that result in small business owners having to make incredibly difficult decisions.

Career Advices for Your Midlife Crisis

No matter how skilled and savvy you are in your career, no matter how fascinating and cutting edge your work now is, it will someday happen: You will roll out of bed, wonder what you’re doing with your life, and think about making a change.

Few things are as certain as middle-aged angst, that dreaded feeling that somehow life has passed you by or you’ve simply missed it somehow.

You question your choices, bemoan your current circumstances, and agonize over the future. You start thinking about hair plugs and working out more. You have a sudden urge to trade in the old car for a racy new model or the old wife for a racy new supermodel.

But more often than not, your agonizing centers around your job. You’ve always hated it, or you once loved it but there’s no challenge anymore. You’ve plateaued, you’re bored, you hate the boss or the wunderkind who just zipped by you on the organizational chart. You want to dump that vice presidency to run a bar in Mazatlan. After all, life is short and getting shorter by the day, and you realize you are closer to the end of your career than the beginning.

Here’s where some of the career advisers out there go a little hay-wire, pushing people into radical career shifts, urging them to find their “bliss.” I remember watching as the leader of a group career guidance session, sponsored by a service that shall go unnamed, cajoled one attendee-a man who seemed quite happy working as a manager for a computer retailing company and who, in fact, seemed justifiably proud of the coveted promotion he had just earned-to scrap it all because she saw his face light up when he talked about playing the guitar as a kid. Whoa, Nelly. For all she knew, the guy may have been a lousy guitarist. And not every fanciful dream of youth is worth pursuing, despite the malarkey pushed by TV movies of the week. For a thirtyish guy with a family, the suggestion was, in my mind, outrageous.

The idea of a radical career shift holds a powerful appeal to those in the throes of a middle-aged crisis, and certainly these seismic shifts do work for some. But let’s face it: You’ve spent your whole life building up skills and expertise; that’s your career currency, and it’s usually far more valuable in the industry you’re already in.

Now, I recognize that some gung-ho Boy Scouts out there are shaking their heads, certain they won’t fall prey to this dire condition. They’re too enthusiastic, and their work is too vital. If they even smell some angst in the neighborhood, they’ll just pop another motivational tape into their Walkman and keep on truckin’. Fine. They can skip this article. For the other 99 percent of us, here are some tales from the midst of the morass to help shake us from our doldrums and get us moving again.

For twenty-seven years, Richard Dahlberg toiled for Massachusetts Financial Services. Then, when the company wouldn’t assign him more staff so that he could aggressively push for growth in the mutual funds he managed, he decided he needed a change of scenery.

But what to do after residing so long at one address? Mr. Dahlberg decided to stay within his sphere of knowledge, the financial services industry. After looking at posts in two banks and a mutual fund, Mr. Dahlberg got an offer to be chief investment officer in the equity asset management group at Salomon Bros. It wasn’t a sure bet. Equity management had always been a poor stepchild at Salomon, representing at that time just $1 billion of the firm’s $13 billion under management. Mr. Dahlberg wondered how committed Salomon would be to the relatively new business. He also worried about the fact that Salomon was just coming off a run of trading scandals and financial setbacks. And at fifty-five years of age, he would be giving up a secure position where he had been quite successful. In the previous ten years, he had built Massachusetts Financial’s balanced fund assets to $4.5 billion from $215 million. “I could have stayed where I was for another ten years and enjoyed the annuity,” he says.

Don Crosbie, by contrast, simply walked away from his job as chief financial officer of Dallas-based InterVoice, because he needed a rest after ten intense years of helping to build the telecommunications start-up. “I did some consulting, some sailing, tried to figure out what I wanted to do with my life,” he says.

He spent a year flirting with investing in some companies and going on a few job interviews before he decided to form Com Vest Partners, an investment research boutique. The idle time didn’t worry him, he insists. He has an explorer’s mentality, requiring new and exhilarating experiences. “You don’t always know where you’re going to end up,” he says. “There’s always some uncertainty, but in my mind, if you have the confidence, a door will open for you.”

In contrast with Mr. Dahlberg, he believes that trying to forge a new career while immersed in the old one usually doesn’t work. “You end up getting trapped,” he says.

While Mr. Crosbie would appear to have made a radical break, closer scrutiny reveals that his new job trades on his well-developed financial analysis skills. “It wasn’t as if I were going to be an astronaut,” he says.

Many midlifers, fearful that opportunities will dwindle with age, grab the first job that seems to offer change. Take your time and “evaluate a number of situations,” Mr. Dahlberg advises. “You have to find the right fit for you.”

If you want a more dramatic change, you have to do something drastic.

After sixteen years in the building materials business, Hoyt Gier was uneasy. The senior sales executive was paid well, enjoyed his job, and figured he had a reasonable shot at the CEO post. But, “I went to work for a Canadian firm, which was bought by Belgians, which was bought by Germans,” he says. “I didn’t want to wake up at fifty with someone in Brussels or Heidelberg or Seattle deciding our unit made no sense; that petrified me.”

But he wondered how marketable he would be. “I worked for different companies, but to someone outside the industry, it would look as if I’d been doing the same thing my whole career,” he explains. So, at age forty, he quit his six-figure job in Seattle and schlepped his wife and three young children to Hanover, New Hampshire, and Dart-mouth’s Amos Tuck School of Business for an MBA. It cost him about $250,000 in tuition and lost income, which he paid for by selling his Redmond, Washington, home. The move puzzled his bosses, he says. Even his parents questioned his judgment.

In industries such as investment banking and consulting, the MBA is practically a required entry card for those with management ambitions -especially for those coming from completely different backgrounds. As Mr. Gier notes, “You simply can’t get from where I started to where I am going without coming through here.” Or someplace like it. He adds: “To break into something completely different, you have to do something to catch someone’s attention.”

Is an MBA a panacea for middle-aged managers foundering in a sea of uncertainty? Is this the way for them to overcome the reluctance of companies to invest in managers with gray hair who command six-figure incomes?

Of course not.

Some lack the inclination to return to an intense school program at such an advanced age. In some industries, also, the degree would provide only a marginal benefit. Before making such a precipitous and expensive leap, study the backgrounds of the people who are successful in your company or industry of choice. Are they MBA holders? What gaps exist between their experiences and skills and yours, and are there simpler and less expensive ways to fill those gaps?

Still, for managers seeking a midcourse correction, MBAs mean exposure to a wider range of possibilities and a widely accepted credential. With high demand for MBA holders, companies start recruiting early. In his second week of classes, Mr. Gier recalls presentations by Ford, Microsoft, Dell, and Morgan Stanley. He soon discovered the world of private client services.

It was just the kind of relationship-driven business he wanted. Following a summer internship with Goldman, Sachs, he accepted the firm’s offer of full-time employment after graduation. He couldn’t be happier about it. “Tuck exposed me to many business possibilities new to me or previously thought to be out of reach,” he says. “The business world looks a lot bigger to me now than it did just a couple of years ago.”

Throughout his transition, Mr. Gier’s age wasn’t as much of an issue as he feared. Interviewers never mentioned it directly, choosing instead to ask how he would feel working with or reporting to a twenty-seven-year-old. “My response was, ‘If I didn’t think I could run with these people in the workforce, I wouldn’t have come here,’” Mr. Gier says.

Still, he acknowledges that his path isn’t for everybody. The tough, competitive environment of the school-he worked late most nights on group projects-is exhausting. And if you can’t land in one of the better schools, he advises, forget it. “An MBA from a top school opens doors other MBAs do not,” he says.